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Privacy policy

Introduction

This Privacy Policy describes how PT PMA PICOS Teknologi Global (which includes its subsidiaries, affiliates, associated companies and jointly controlled entities) (collectively “PICOS”, “We” or “Our”) collects, processes, manages and safeguards personal data through the use of PICOS’ website, as well as products, features and other services operated by PICOS (collectively, “Services”)

Information Collected from All Visitors to our Website.

When you visit our website, we will collect your personal information. We use cookies and similar tracking devices to monitor the usage of our website, such as the number of visits and the pages visited. This data helps us create a user profile, but any aggregated or statistical information will not personally identify you. This privacy policy applies to all visitors of our website.

Additional Personal Information that May be Collected

PICOS may collect and process:

  1. Personally identifiable information, such as:

    • Your email address and name, when you contact us;

    • Details contained in the relevant forms or documents that you key in when you use our Services. These details may include your name, handphone number, email, the purpose of your query; (“Personal Information”)

  2. Information about your computer hardware and software when you use our Website. The information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by PICOS for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the https://picosglobal.tech Website.

 

Use of Personal Information

We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

PICOS uses the collected information:

  1. To operate the Website and deliver the Services;

  2. To perform obligations in the course of or in connection with our provision of the goods and/or services requested by you;

  3. To respond, handle and process queries, requests, applications, complaints and feedback;

  4. To manage your relationship with us

  5. To inform or update you of other products or services available from PICOS and its affiliates, where you have consented to be contacted for such purposes;

  6. To monitor, improve and administer the Website and Services, and to provide general statistics regarding user of the Website;

  7. To update you on changes to the Website and Services.

 

Non-disclosure

PICOS does not sell, rent, lease, or release your Personal Information to third parties. PICOS may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique Personal Information is not transferred to the third party without your explicit consent. In addition, PICOS may share data with trusted partners to help us perform statistical analysis, send you email or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to PICOS, and they are required to maintain the confidentiality of your Personal Information.

 

Disclosure of Personal Information

PICOS will disclose or share your Personal Information, without notice, only if required to do so by law or in the good faith belief that any such action is necessary to: (a) comply with any legal requirements or comply with legal process served on PICOS or the Website; (b) protect and defend the rights or property of PICOS; (c) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or and (d) act under exigent circumstances to protect the personal safety of users of https://picosglobal.tech, or the general public.

 

Use Of Cookies

To enhance your online experience, the website utilises "cookies." These are text files placed on your hard drive by a web server and cannot harm your computer or execute programs. Cookies are unique to you and can only be read by the web server in the domain that issued them.

The website's cookies serve various purposes, including personalising your experience, conducting analytics, and displaying relevant advertisements. It's important to note that third parties, such as analytics software, may also use cookies, and we have no control over them. These cookies are typically classified as analytical/performance cookies or targeting cookies. Google Analytics is used on the website, and you can learn more about how Google handles data from http://www.google.com/policies/privacy/partners and how to manage the information shared with

Google.

While most web browsers accept cookies by default, you can usually modify your browser settings to decline them if you prefer. However, if you choose to decline cookies, you may not be able to access certain parts of the website or fully enjoy the interactive features provided by the PICOS services or other websites you visit.

Withdrawing Your Consent

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our product or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Access to and Correction of Personal Data

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Protection of Personal Data

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Accuracy of Personal Data

We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

Retention of Personal Data

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

Links to Other Websites

Our Website may contain links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes To This Statement

PICOS will occasionally update this Privacy Policy to reflect customer feedback. PICOS encourages you to periodically review this Privacy Policy to be informed of how PICOS is protecting your information.

Contact Information

PICOS Technology Pte. Ltd. welcomes your comments regarding this Privacy Policy. If you believe that https://picosglobal.tech has not adhered to this Privacy Policy, please contact us at admin@picosglobal.tech.

Effect of Policy

This Privacy Policy applies in conjunction with and not in substitution of any other policies, notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of the User's personal data by PICOS.

Governing Law and Jurisdiction

The Privacy Policy shall be governed by and in accordance with the laws of Singapore.

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